Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a replacement or return & refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We accept returns on sale items but a return label will not be provided meaning it's the customer's responsibility to return it via the carrier of their choice and fund the return. 

Unfortunately, we do not accept returns on gift cards. 

 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a free separate purchase for the new item.